Introduction

  • HR HUB 360 is a comprehensive Human capital management tool designed to offer an end-to-end solution for employee management.
  • It assists HR and Admin in maintaining employee details, processing payroll, recruiting applicants, and supporting employees in submitting timecards, among other features.
  • A key module within HR HUB 360 is the Help Center, which is essential for consolidating resources meant to support both Admin and Users.
  • HR HUB 360 Help Center tailored to specific user roles with advanced features and robust security measures

  • User Manual

    Divided into Admin, TAS (Talent Acquisition Specialist), and User guides, offering advanced search capabilities and a grid layout for easy access. Each section is role-specific, ensuring users access only relevant information.

  • FAQs

    Organized into separate categories as Admin, Employee, and All with advanced search and filtering options. Admins can manage the content, ensuring up-to-date and relevant information.

  • Videos

    Similar to the FAQs and User Manual, the video section is divided into Admin, TAS, and Employee sections. Admins can add and edit video content, providing valuable visual resources.

User Specific Features

For general users, the Help Center provides resources tailored to their everyday needs

  • User Manual: Users can access only those categories relevant to their roles, ensuring they have the necessary information without being overwhelmed by irrelevant data.
  • FAQs: Users can browse through FAQs pertinent to their roles, facilitating quick resolution of common queries.
  • Videos: Access to instructional and informational videos specific to employee-related topics helps users understand and utilize HR HUB 360 effectively.

HR / Admin Specific Features

Admins have exclusive access to several advanced features within the Help Center

  • Guide Management: Admins can create folders and subfolders with auto-numbering, add advanced summary notes, and customize guides. They can also set sections to inactive, assign view permissions based on roles, and choose appropriate icons.
  • FAQ Management: Admins can add, update, and delete FAQs, with the ability to filter by country, status, and category. This ensures that the FAQ section remains current and relevant.
  • Video Management: Admins can add and edit videos, make them inactive, and customize video titles, links, categories, and thumbnails.

Talent Acquisition Specialist Features

The TAS (Talent Acquisition Specialist) specific features are designed to cater to the needs of recruitment and applicant management

  • Access to TAS Guides: Includes guides related to recruitment and applicant tracking, which are not accessible to regular employees.
  • Video Access: TAS can view videos related to both employee and TAS categories, ensuring they have the necessary resources for efficient recruitment processes.

Advanced Features

  • Advanced Search Capability: Each section of the Help Center, whether it's the User Manual, FAQs, or Videos, comes with an advanced search functionality, allowing users to quickly find the information they need.
  • Grid Approach: Categories in each guide are displayed in a grid format for easy navigation and access.
  • Customizable Icons and Summaries: Admins can assign icons and customize summaries when creating or updating guides, making the content more intuitive and accessible.
  • Role-Based Access Control: Ensures that users only see content relevant to their roles, enhancing security and relevance.

Conclusion

The Help Center within HR HUB 360 is a critical module designed to support and enhance the user experience for both Admin and Users. Whether it's through detailed guides, comprehensive FAQs, or informative videos, the Help Center is an indispensable tool for efficient HR management.

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